Often there are cases when a single individual doesn’t have time to clean a smaller flat or a big corporation needs multiple business spaces kept spick-and-span. These are the times when vital questions need to be asked (and answered) before hiring a professional cleaning service in London. Think of it this way, before getting a flatmate or hiring a new employee in the UK, you wouldn’t just take any random person off the street, would you?
You want to know more about their background, what they bring to the table, financial facts, along with other important information. The same is true for obtaining a professional cleaning service. In this light, here are eight vital questions to ask these companies before signing up for their services:
1. Experience and Background
How long has their company been in business? Do they care about things like environmental issues and social responsibilities? What about how they treat their employees? Do these workers receive a fair paycheck in accordance with the London Living Wage Foundation? Potential cleaning customers need to be completely comfortable and confident with all the answers provided to them.
2. Insurance and Liability
While the majority of companies normally carry business insurance to cover their own interests in case of loss or theft, it’s also in place to protect consumers. What if there is an unpleasant occurrence, perhaps accidental damage to furniture or other assets where the cleaning is taking place? These policies are there to repair or replace these items. No one purposely causes an accident (hence the name), but they still happen and coverage needs to be in place to address the unexpected. Make sure the company you’re considering has current and sufficient insurance in place to cover these costs, just in case.
3. Charges and Payments
Professional cleaning services generally charge in different ways like an hourly rate for a one-time deep cleaning or a flat fee for ongoing visits on a weekly or monthly schedule. While this is something settled initially before work begins, consumers also want to know how they’re able to pay. Does the company take checks? What type of major credit cards do they accept? Are there other payment options available? Answers to these questions will help both parties avoid potential payment problems in the future.
4. Responsibilities and Tasks
Required duties are also something that is addressed initially, but there could be gaps within these requests. For example, while there’s usually a list of exactly what will be cleaned and maintained according to a certain schedule, but what about items that should be avoided. Perhaps there’s an expensive piece of art or another asset that should be avoided.
5. Products and Practices
What cleaning products will be used? Are they environmentally friendly? What type of cleaning methods are used on unusual items or equipment. Make sure the cleaning crew knows about certain techniques or practices that may be unique to your individual circumstances. While professional cleaning services are almost always aware of special practices, they might not be well-versed in everything in your industry and it never hurts to ask.
6. Services and Maintenance
Professional cleaning services need the ability to encompass other often overlooked aspects in the industry including regular maintenance practices, pest control, and repairs. Will the company provide outdoor landscaping along with indoor cleanliness? Are they able to perform basic handyman services when necessary? What about waste removal? Are all these items covered under your cleaning contract? Again, these are important queries that should be addressed before signing up for their services.
7. Testimonials and Trustworthiness
Businesses that deliver superior customer service and are trusted in the industry have customer testimonials to prove they’re a company worthy of hiring. Don’t be afraid to either seek out or openly asking for these recommendations. This type of information needs be easily accessible on social media platforms and found on the company’s website.
8. Estimates and Quotes
Every cleaning situation and location has its own unique challenges and therefore a no-cost consultation that provides a comprehensive quote is in order. Contact us today for a free, no-obligation estimate that specifically meets your needs. We want to make sure you’re completely comfortable with our team and know everything about us before making this vital connection to ensure you’ll be totally satisfied.